Auth0 degraded performance causing login issues

Incident Report for Community Health Network

Resolved

Access is restored.
Posted Dec 05, 2022 - 15:26 CST

Monitoring

Auth has reported the issue as resolved. DexCare is monitoring.
Posted Dec 05, 2022 - 15:16 CST

Identified

The issue has been identified as an Auth0 degraded performance.
Posted Dec 05, 2022 - 15:15 CST

Update

We are continuing to investigate this issue.
Posted Dec 05, 2022 - 15:14 CST

Investigating

Auth0 degraded performance causing login issues. Investigating
Posted Dec 05, 2022 - 15:01 CST
This incident affected: CHN Same-Day Care (Epic and Interconnect, Virtual Visits, Retail).