DexCare platform impaired

Incident Report for Community Health Network

Resolved

There was a broad internet outage including AWS this morning which impacted the DexCare platform between roughly 7:20 AM - 8:15 AM Pacific. We are getting information that the outage is over and validated that the platform is functioning normally. We will continue to monitor our systems. We will provide updates via StatusPage and e-mail if additional outages occur.

Posted Dec 15, 2021 - 10:38 CST

Investigating

We are investigating the issue, initial investigation points to Auth0

Posted Dec 15, 2021 - 10:04 CST

This incident affected: CHN Same-Day Care (Virtual Visits, Retail).